Shipping policy
Thank you for shopping with FernxndXo. We are committed to delivering your order as quickly and efficiently as possible.
Processing Time
- Orders are processed within 1–3 business days after payment is received.
- Orders are not processed on weekends or holidays.
- During high-volume periods, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- United States: 5–12 business days
- Canada: 7–15 business days
- International: 10–25 business days
Delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Lost or Delayed Packages
FernxndXo is not responsible for shipping delays caused by carriers, customs, or circumstances beyond our control. If your package appears lost, please contact us and we will do our best to assist.
Incorrect Address
Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery and include photos of the item and packaging. We will work with you to resolve the issue.
Contact Us
For shipping questions or concerns, please contact us at:
Email: support@fernxndxo.com
Store: FernxndXo
Thank you for choosing FernxndXo! 🚚📦